Welcome to sewwithsero.com, operated by SERO. We are committed to protecting the privacy of our customers and ensuring a secure online shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information on our Shopify-hosted website.

Information Collection

Personal Information: When you make a purchase on sewwithsero.com, we collect personal information you provide such as your name, billing and shipping addresses, payment details, email address, and phone number. This information is necessary to fulfill your order and communicate with you about it.

Browser and Device Information: We automatically receive and record information from your browser or mobile device, such as your IP address, device type, and the pages you browse on our site, through Shopify's analytics tools.

Use of Information

The information we collect may be used in the following ways:

• To Process Transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product.
• To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To Send Periodic Emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Sharing of Information

Third-Party Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws: We may disclose your personal information where required to do so by law or in response to valid requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

Cookies and Tracking Technologies

Cookies: Cookies are small data files that a website you visit may save on your device. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third-Party Analytics: We use third-party service providers to monitor and analyze the use of our website. These providers may use cookies and other tracking technologies to collect and store information about your interactions with our site.

Data Security

We implement a variety of security measures to ensure the safety of your personal information. Our security practices include, but are not limited to:

• Encryption: All sensitive information (such as credit card numbers) you provide is encrypted using Secure Socket Layer (SSL) technology during transmission.
• Access Controls: Access to personal information is restricted to authorized personnel only, and those employees, contractors, and agents are subject to strict confidentiality obligations.
• Data Storage: Personal information is stored on secure servers protected by firewalls. Regular backups are performed to ensure data integrity and availability.
• Payment Security: Payment transactions are processed through secure gateways and are not stored or processed on our servers. We comply with industry standards for payment processing security, including Payment Card Industry Data Security Standard (PCI-DSS) requirements.
• Monitoring and Testing: We regularly review our security practices and update them as necessary to address emerging threats. Security audits, vulnerability assessments, and penetration testing are conducted periodically to ensure the robustness of our security measures.

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

User Rights and Choices

You have the right to access, correct, or delete your personal information collected by us. You can also opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails or by contacting us directly.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 without such consent, we will delete the information from our records.

International Data Transfers

If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada. By using our services, you consent to the transfer of your information to our facilities and to those third parties with whom we share it as described in this privacy policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.