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Shipping & Returns
Shipping Information
Free Domestic Shipping: Free standard shipping on all orders over $100 across Canada, including Yukon and Northwest Territories.
Flat Rate Shipping: A flat rate of $10.00 applies to orders under $100 within Canada.
USA Shipments: All orders to the USA have a flat rate of $25.00 CDN. Customers are responsible for any applicable duties. Orders are shipped via UPS.
International Shipping: Details for global shipping will be determined and provided as available.
Shipping Details:
- Shipping Options: Choose from standard, express, or priority shipping options to best suit your needs.
- Order Cut-Off Times: Orders placed before 2:00 PM local time will ship the same day. Orders placed after the cut-off time will ship the next business day.
- Taxes & Duties: Prices displayed do not include taxes. Sales tax and shipping charges will be calculated at checkout.
- Order Tracking: Once your order has shipped, you'll receive an email with a tracking number. Track the progress of your shipment via the link provided in the email.
Shipping Restrictions:
- P.O. Boxes: Shipments to P.O. boxes, rural postal codes, and remote locations are available through Standard Shipping only and may require additional time.
- Multiple Addresses: Orders can only be shipped to one address. If you need to ship to multiple addresses, please place separate orders for each location.
Refused Shipments: If your shipment is refused or returned without prior authorization, you will be responsible for all shipping charges.
Redirecting Orders: Please ensure your shipping address is correct when placing your order, as we are unable to redirect orders once they have been dispatched.
Return & Exchange Policy
No Returns or Exchanges: At SERO, we take pride in the quality and craftsmanship of our products. Due to the nature of our products, all sales are final. We do not offer returns or exchanges. This policy helps us ensure the highest quality and satisfaction with every purchase.
We encourage customers to review their orders carefully before submitting and reach out with any questions regarding our products.